Sentiment analysis is an advanced chatbot feature that works by analyzing the emotion beneath a customer’s message.
Features of a facebook messenger chatbot 1. Let’s look at some more features that are a must-have for your Facebook bots. Luckily for them, messenger bots can make sure that their business stays accessible to the users 24 hours a day, 7 days a week. Also known as the messenger bot, it can parse and understand natural language to deliver human-like support to the customers.Ī lot of businesses do not have the resources to offer round-the-clock customer support. Continue reading this blog to learn more about what a Facebook chatbot is and how can it benefit your business? What is a facebook messenger chatbot?Ī Facebook chatbot is a conversational AI tool that helps businesses connect with their customers, resolve their issues, promote and sell their products or services on the Facebook messenger platform. They are helping brands to not only upgrade their customer experience, but also achieve their social commerce goals.
Today, there are more than 300,000 chatbots on Facebook and for good reason. When Facebook rolled out its Messenger API in 2016, it paved the way for brands around the world to build AI-powered chatbots on top of their messenger platform.
